Terms & Conditions of Service

Our terms & conditions of service:

Packing your belongings
  • Please make sure that all your small goods are packed into boxes, and boxes a sealed properly, and are able to take the weight of its content with out sagging.
  • Please pack books in small to medium boxes. This will minimize the risk of staff being injured, and make your move more efficient.
  • Clothes and soft toys can be packed into rubbish bags but please make sure everything else is packed into boxes.
  • For crockery and glass where please use unpainted news print or bubble wrap to protect from crashing together. also stow glasses and crockery like you would when loading a dishwasher or dish rack, and write on the box “fragile glass ware” and “this way up with arrows pointing up on the box.
  • (Please see our packing tips for more details on packing, located on our website, by clicking on “packing tips”
Health & Safety
  • Please insure that both the environment and possessions we are moving are not excessively dirty, soiled, or dusty. – Note: that The demoir packing truckMovers and its representatives reserve the right to abort the move if there is a concern for the Health and/or Safety of our team members.
  • there will also be a minimum of 1 hour charge  + any travel charges that may apply.
Key hold up (unable to gain access to pickup or destination address)
  • If we are unable to gain access to either the pickup or destination property, then the movers will continue to charge for time waiting to gain access to the property charging in 15 minute increments based on the hourly rate of the service provided.
Payment Terms:

Please Pay on invoice, on completion (within 48 hours) by internet banking , unless prior arrangement

All overdue accounts may incur penalty interest of 5% for the first 7 days.
Accounts that are 14 days and over, may incur interest of 10.5% recalculated every 30 days, plus any debt collection fees payabable

Insurance:50 cub truck pack
  • We will endeavour to take care of your goods while they are in our care, however The Movers and its representatives, may not be held responsible for any accidental loss or damage. If you would like to purchase insurance please do so through your insurance provider, or you may purchase insurance though our Vero Insurance provider by clicking on “purchase Insurance” at our website.


By submission of your booking you agree to our default Carriage of Goods policy in accordance to NZ law under the Carriage of Goods Act 1979.


Carriage is at owner’s risk, under which the carrier shall not be liable for the loss of or damage to any goods, except where the loss or damage is intentionally caused by the carrier:


Please go to:   https://www.legislation.govt.nz/act/public/1979/0043/latest/DLM34045.html for more information.

We are also happy to offer at an additional cost:

  1. A) Carriage at limited carrier’s risk, under which the carrier shall be liable for the loss of or damage to any goods
  2. B) Carriage at declared value risk, under which the carrier shall be liable for the loss of or damage to any goods up to an amount specified in the contract.

When it comes to moving, think… TheMovers.co.nz